05 December 2017 Health & Care Experience Survey
The NHS are keen to hear your experiences of your local health & care services.
Your opinion is important.
More information is available at www.gov.scot/gpsurvey
05 December 2017 Christmas Surgery & Pharmacy Arrangements
05 December 2017 Your New Hospital in Dumfries
The NEW Hospital will be called:
DUMFRIES & GALLOWAY ROYAL INFIRMARY (DGRI)
Tel: 01387 246246 (Switchboard)
The Emergency Department will close at the hospital on Friday 8th December at 8am. If you require emergency treatment from 8am onwards you should go to the new hospital.
The following services will remain at the old DGRI:
- Renal Dialysis and out-patients
- Opthalmology day surgery and out-patients
- Therpy Services including: Dietetics, Audiology, Occupational Therapy, Physiotherapy, Speech & Language Therapy services.
- Podiatry and Community Rehabilitation services from Nithbank.
- Diabetes and Diabetic Retinopathy services from Crichton Hall.
The new 111 service provided by Houston's Coaches has commenced operations to and from the new hospital. Bus timetables are available on the D&G Council website www.dumgal.gov.uk/timetables.
- Car parking is free.
- The new site has 980 parking spaces within its boundary and is covered by CCTV to improve security.
- Patients attending outpatient clinics can access a dedicated parking area adjacent to the main entrance.
- There are 68 "Blue Badge" disabled parking spaces at the new hospital - 34 at the main entrance and 34 close to the Emergency Department and Orthopaedic Outpatient Department.
- There is also 40 electric car charing points.
- There are dedicated "drop off" spaces at the main entrance.
05 December 2017 Don't forget to order your repeat prescription!
The Surgery will be closed on:
Monday 25 December
Tuesday 26 December
Monday 1 January
Tuesday 2 January
Prescriptions will not be be processed during these dates. Please be aware that we will process any prescriptions before and after these dates as quickly as we possibly can.
05 December 2017 Do you have a muscle or joint problem?
Is it interfering with your life or work?
Do you want to know how you can help yourself?
For advice and selfcare information you can:
Download: "MSK Help" app free from app stores
Phone: The MSK Advice & Triage Service on 0800 917 9390
Speak to the trained advisors who will direct you to key advice to help you. If required they can send your details to your local NHS service.
Lines are open Monday to Friday, 9 am to 5pm.
0800 numbers are free to call from mobiles and landlines.
You must be aged 16 or over to use this service.
For walking sticks, splints & appliances contact your Surgery.
21 November 2017 Tranforming Health & Social Care Services in Annandale & Eskdale
Why is there a need for change?
Across the country, Health & Social Care Services need to change to make sure they meet the future needs of the population. By far the biggest challenge is how to provide care to scattered communities with fewer people of working age and a high percentage who are 75 or over. On top of this there are general challenges around recruitment and careful forward planning is required to ensure we can deliver community based and GP Services in the future.
Overview of the current Health & Social Care Services in the Beattock & Moffat area.
The case for change in Moffat and Beattock is driven by the needs of people in relation to providing appropriate services and support at the right time using person centred sustainable model of care.
- There are two GP practices in Moffat and they are struggling to cope with increasing demand. They also have challenges around recruitment and premises that are restrictive and often not fit for purpose.
- There is a cottage hospital with 12 beds. Occupancy of the hospital is high, however, many people using a hospital bed do not require medical care and could be receiving more appropriate support in a more homely setting. Hospitals are set up to provide clinical support and care. They are often not being used efficiently or appropriately and may not meet peoples' needs.
- The District Nursing Service is currently available seven days a week, between the hours of 8am and 6pm. The service is based within Moffat Hospital hub and provides nursing care to housebound patients in the Moffat/Beattock area and Singleton Park Care Home.
The above is only a small part of the proposals. For more information or to give your thoughts, ideas or feedback please use the contact details below. Please do not contact your Doctor's Surgery about this.
Write to: Annandale & Eskdale Community Health & Social Care Directorate, Health Centre, Lockerbie DG11 2BJ.
In person: A timetable of events and dates of surveying will be accessible online and these will be advertised locally.
20 November 2017 SPIRE
Our new GP patient data reporting tool SPIRE will be switched on this month to allow us to contribute to local and national anonymous information which will help us plan for services for our community. More information can be found at spire.scot if you have concerns.
13 November 2017 Why does the receptionist need to ask what's wrong with me?
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15 August 2017 Did you know you can order your repeat prescriptions online?
ORDER YOUR REPEAT MEDICATIONS ONLINE
IT IS QUICK, SIMPLE AND EASY - JUST ASK AT RECEPTION FOR DETAILS OR VISIT THE PATIENT ACCESS SECTION OF THIS WEBSITE.
We now have the facility to allow our patients to order repeat prescriptions online. As well as ordering via your computer you will be able to access the system via an app which is available for smartphones and tablets.
All you have to do is request a registration letter from Reception and we will generate registration details such as a PIN and Access I.D. You then enter these details onto the system together with some security questions and you will have access to your repeat medication history.
When ordering please remember to tell note in the Patient Message section where you would like to pick up your medications and allow the usual 48 hours for the Doctors to sign your prescription and for it to be made available at the Pharmacy. Please note if you choose one of the Pharmacies in Lochmaben or Lockerbie, you will need to allow longer for your prescription to be received by them.
15 August 2017 Do we have your current mobile phone number?
Following the departure of Dr Crosby we have been unsuccessful in recruiting a replacement GP. You may be aware from the media that there is a nationwide shortage of GP’s. Many other areas across Scotland are facing similar issues and recruitment to GP vacancies is very challenging.
We have been reviewing the services we currently provide to ensure that we maintain the current high level of service to all patients registered at the practice and have been fortunate in obtaining the services of Dot Kirkpatrick, who is an experienced and knowledgeable member of the Prescribing Support Pharmacy Team from Dumfries & Galloway Health Board and an Independent Prescriber. Dot will hold clinics at the Moffat Surgery on a Tuesday afternoon to provide support for patients who have medication issues or long term conditions.
Examples of initial areas of responsibility will include:
- Pain management
- Dealing with patients concerns about their medication including adverse reactions (intolerance) or any changes to their medication
- Being a point of contact for medicines information
- Providing support for patients newly discharged from hospital who have different medication
Our Practice Nurse, Karen Calvert, is an experienced practitioner who will assist with triage to ensure continuity of care. You can make a telephone appointment with Karen who will determine if you require a further consultation with either herself or a GP.
Please remember that we have other resources which you can take advantage of including our website:-
Our text reminder service has been proving popular with patients. The Practice will send a message to your mobile to remind you of your appointment. If this is of interest we would be grateful if you could inform the reception staff of your up-to-date mobile number.